TEXpress Lanes Privacy Policy

Effective Date: September 30, 2016

The TEXpress Lanes system is a network of government-operated and privately-operated highway corridors.  This privacy policy applies only to the activities of LBJ Infrastructure Group LLC, d.b.a. LBJ Express/LBJ TEXpress Lanes and NTE Mobility Partners/NTE Mobility Partners Segments 3, d.b.a. North Tarrant Express/NTE TEXpress Lanes (collectively referred to in this policy as “TEXpress Lanes”).  We recommend that you review the privacy policies of the other parties involved in the TEXpress Lanes system before sharing your personal information with those parties through your use of the system or the Drive On TEXpress mobile application (the “Application”). Such other parties may include the Texas Department of Transportation (www.txdot.gov), the North Texas Tollway Authority (www.ntta.org), and the Harris County Toll Road Authority (www.hctra.org).     

TEXpress Lanes respects your right to privacy and this policy provides information relating to the collection and use of your personal information by TEXpress Lanes. We will protect all such information consistent with applicable law.  Unfortunately, the transmission of data through the Internet cannot be guaranteed to be 100% secure. Neither TEXpress Lanes nor its affiliates, nor any of their respective employees, officers or agents or the provider of the internet services on behalf of TEXpress Lanes or the creator of the website can give any representation or warranty as to the absolute security of the data transmitted using the website or the Application and cannot give any guarantee that such data will not be compromised by bad actors. If you choose to provide data to or allow collection of data by TEXpress Lanes or any of its affiliates or any of their respective officers, directors or employees or agents, then you do so understanding your own risk.

Note: This policy does not apply whenever visitors leave the TEXpress Lanes website and follow a link to another site, including the sites of state agencies and local governments.  TEXpress Lanes is not responsible for the privacy practices related to the sites or activities of other entities. You are encouraged to review the privacy policies of any third parties before sharing your personal information with those parties.

The Information That We Collect

We may collect any or all of the following information: your first and last name, telephone number, address, e­mail address, zip code, password, company name, social media account information, vehicle data (images of vehicles, license plate numbers, toll tag ID, vehicle make, model, year, and type, etc.), unique toll-related identifiers and gantry locations you pass through. The information collected depends on how you use the TEXpress Lanes website or the Application. We also may collect information about you, including vehicle data, from third party sources, such as toll service providers and state transportation agencies.  If you chose to use the social media sharing capabilities on the TEXpress Lanes website, then we may also collect your handle (e.g., for Facebook, Twitter, or YouTube) and answers to any of your challenge questions (e.g., your mother’s maiden name). 

Any visitor to the TEXpress Lanes website or user of the Application may have their IP address and session time gathered for statistical purposes. We may collect and store the number of visitors to the site and/or count the number of visitors to the different sections of our site, for example, to help us make them more useful to visitors.

If you request to be contacted by TEXpress Lanes, you may provide personal information (i.e., name, address, e­mail address) which we may utilize to respond to the request or to otherwise resolve your concerns.

You may also provide information through questionnaires, feedback forms, or other means.  Please note that the restrictions in this privacy policy apply only to personal information submitted to TEXpress Lanes and do not apply to any non-personal information that you may submit to TEXpress Lanes or its affiliates.  While you retain all rights to the personal information you provide to TEXpress Lanes through the website or Application, TEXpress Lanes and its licensors own the code, databases, and all rights to the website and Application and any feedback your provide through questionnaires, feedback forms, or other means.

Cookies Policy

We may utilize cookies to gather data. Generally, we use cookies to create a record of your identity and provide you with repeated access to your account information without the need to re-­enter data.  If you wish, you can set up your browser or mobile device in a way to refuse to accept cookies. However, if you do so, you may be unable to access parts of the website or Application. 

What We Do With The Information

TEXpress Lanes will not give, sell, trade, rent or otherwise supply personal user information to any third party organization not directly affiliated with TEXpress Lanes, except:

  • where you have provided your consent;
  • where it is reasonable to do so in the provision of services to you; or
  • where the law requires us to do so. 

As part of providing services to you, TEXpress Lanes may share personal information, including vehicle data, with toll service providers and state transportation agencies for toll collection purposes.  In addition, third party application hosting entities, such as the Apple App Store and Google Play, may have access to your personal information when you submit personal information through the Application.

We may use your information to contact you by phone, fax, traditional mail, or e­mail regarding your inquiry/feedback/comments/complaints, as well as to provide you with marketing messages and newsletters.  You may stop phone calls, faxes or email messages not related to the provision of services and other promotional mailings by contacting TEXpress Lanes via email at info@TEXpressLanes.com or traditional mail at 4545 LBJ Freeway, Dallas, TX 75244.  You may also opt out of email communications via the SafeUnsubscribe feature, a link to which is located in our standard emails and newsletters.

We may also use your information in compiling demographics for our own use and the use of our affiliates, including compiling aggregate vehicle data to analyze driver behavior.

We may also use Google Analytics to analyze the use of the website.  Google Analytics generates statistical and other information about website use by means of cookies. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

TEXpress Lanes may also indefinitely store any information that you provide to TEXpress Lanes or any of its Affiliates through the website or Application. No representations or warranties are made as to how that information is stored. TEXpress Lanes and its affiliates also reserve the right to delete such information for any reason and for no reason.

Your Consent

By accessing the TEXpress Lanes website or the Application, you consent to the collection and use of this information by TEXpress Lanes or its affiliates. If we decide to change our privacy policy we will post those changes on this page so that you are always aware of what information we collect and how we use it.  If we make substantial changes to this Privacy Policy, we will endeavor to notify you of such changes prior to them becoming effective (e.g., by email or an alert on the Website for a period of time).

Contact Us

If you have any questions or comments about our privacy policy please feel free to contact us by e­mailing us at: info@TEXpressLanes.com.

You may review or correct any personal information you previously provided to TEXpress Lanes through the Application by viewing or editing such information in the Application. You may review or correct any personal information you previously provided to TEXpress Lanes through the website, by contacting TEXpress Lanes via email at info@TEXpressLanes.com or regular mail at 4545 LBJ Freeway, Dallas, TX 75244. Please note that such review or correction may be subject to a fee paid by you to cover TEXpress Lanes’ costs and TEXpress Lanes does not have the ability to change any personal information included in any question, complaint or feedback you submit through the website.